IKN

Tis rigor and not law

This week’s freebie

Here’s the free giveaway for this week. All you do is click through and sign on and it’s yours for free, no catches or anything. Easy stuff and surely useful for you biztypes. Enjoy.

subscribe

The State Of Customer Experience, 2010

Receive Your Complimentary Report NOW!

The State Of Customer Experience, 2010

Forrester surveyed 141 executives from large North American firms to find out about their customer experience endeavors.

It turns out that most respondents think that customer experience is very important for their companies and they are trying to use it as an area of differentiation. While the lack of funding was the top problem last year, the lack of a clear strategy has emerged as this year’s No. 1 obstacle. Many companies have a voice of the customer (VoC) program in place, and nearly half have an executive in charge of their overall customer experience efforts.

Offered Free by: Adobe

Other Resources from: Adobe

Leave a Reply

Your email address will not be published.

Hello, you are not in a chatroom, you are in my living room. Opposing views and criticisms welcome, insults or urinating on furniture unwelcome. Please refrain from swearing if possible, it is not needed.